Privacy Policy
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Identify you when you visit our website or contact us | Checking your identity helps us to keep your information safe from fraudsters | Legally, we have to do this and it is also important for us |
| Deliver your purchases to you | Itʼs a bit hard to send your order if we donʼt use your name and contact details! | Itʼs an important part of our contract commitment to you |
| Send you order updates by text, e-mail or through our app | So you know when your order is due to arrive | Itʼs an important part of our contract commitment to you |
| Direct you to the right part of our website | To get you to the products that you want faster | Itʼs important to us that you get the best out of your shopping experience |
Your payment information
This means your chosen payment method, for example your card details (donʼt worry we donʼt keep the security code)
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Take payment, and give store credit | After all - weʼre not giving all our stuff away! | Itʼs important to us and an important part of our contract commitment to you |
| Keep a record of any financial transactions with you | We need to know what you have paid for (and we have to tell the tax man about our income too!) | Legally, we have to do this |
Your contact history with us
What youʼve said to us — for example, by email, on instant chat, on Social Media, or in private message.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Provide customer service and support | After all, you expect the best service from us! | Itʼs an important part of our service and also part of our contract commitment to you |
| Improve the services and support we provide to you | So that you get the best possible customer service | It is important for us to train our staff |
Purchase history and saved items
What youʼve bought in the past, what youʼve searched for ,what youʼve saved or added to a board for another time, and when you have asked us to tell you that something is back in stock.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Help you keep track of items you like, update you when we have new availability and let you share them, your way | To help you get to the products that you like faster and so you can get the best out of our products and your account | Itʼs up to you if you want to use these services but we would love you to share all our good stuff |
| Handle returns in accordance with our terms and conditions and provide customer service and support | Because you expect the best service from us and, after all, we canʼt provide a refund if we donʼt know what youʼve bought! | Itʼs an important part of our contract commitment to you |
| Analyse what you have bought, searched for, or returned, which helps us find out what you like. For Style Match, once weʼve shown you your search results we store the photo for one month and keep it separated from anything else that identifies you. | To ensure we are giving you what you want, providing you with the best service we can, and so we can stay ahead of the competition. | It is important for us to know your preferences. |
| We match your purchases to links from affiliates who might have introduced you to Retro Bambi or promoted a particular product when you visited their site. We share relevant purchase history with them, so they know when they have made a successful introduction | We have a number of “introducers” who direct new customers to us or promote our products on their sites | It is important for us to generate new customers through different sources |
Information about your phone or laptop, and how you use our website and app
Information collected when you browse our site or use our app, including your IP address and device type, how you use our website and app (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Identify you when you visit our website | If we can remember you, we can give you the best possible shopping experience. | It is important for us that you get the best shopping experience |
| Send information about our products and services to you | We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below | It is important for us to show you things we think you will like and that may make your experience better |
| Monitor visitors to our site and analyse their behaviour | To protect our website and to help make our service better | This is important for us and legally, we have to do this! |
Information from Social Media or accounts you link to us
What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| We allow you to link your Social Media account to your account so you can log on simply and easily without having to create a specific account | To make it easier for you to use and purchase those items you want! | It is important for us that you get the best shopping experien ce |
| Analysis to understand what you like, how you might share your likes with your friends and how you might influence others with your style | It helps improve any recommendations we make to you and we may invite you to take part in other fashion related activities. | It is important for us to know what you like to give you the best shopping experience |
| Provide product recommendations | So you can quickly spot things which take your fancy | It is important for us to show you things we think you will like |
If you post comments about Retro Bambi, tag Retro Bambi or post photos to our Social Media pages
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Monitor our customers views or opinions | We may want to respond to you or react, particularly if you are unhappy with something. | It is important for us to know what you think about us |
| We use public sources of information to help us investigate fraudulent activity | To prevent and detect fraud against either you or us – unfortunate, but absolutely essential | This is important for us to protect our service, to protect you and to stop this |
Your responses to surveys and feedback
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| We occasionally ask for feedback on our products or how you feel we are doing. Generally, responses are anonymized but we may want to respond to you directly, for example if you mention you are unhappy with something | It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service. | Itʼs up to you whether you take part. |
Other identifiable information
| What we do | Why we do it | Why we need to do it (the legal stuff!) |
|---|---|---|
| Proof of your identity | We sometimes need to check your identity – for example to confirm it is you that placed an order | Itʼs an important part of our contract commitment to you |
You donʼt have to give us all of this personal information but if you donʼt, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
Fraud prevention and detection
We use any of the above categories of information to identify, prevent and detect fraud, against either you or against Retro Bambi. Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contract commitment to you. Legally, we have to do this, and it is very important for us.
We also use Purchase history data, to protect our service and uphold our Terms of Service as part of our contract commitment to you, as part of this we may make use of computer-system decisions to protect Retro Bambi and our Service. Your rights in relation to this are detailed below.
Personalising your experience
We use the data we collect to help us provide you with the best service, the best shopping experience and to show you the latest and greatest products and services that we think you will love.
Proof of your identity
We sometimes need to check your identity – for example to confirm it is you that placed an order Itʼs an important part of our contract commitment to you
How we use your information
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
● Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
● Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
● Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:
● Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you
● Other third party payment providers, when you choose to use their payment services
If you would like to know more about the 3rd parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.
We may also provide third parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.
Your rights
You have a lot of rights relating to your personal information, these are:
● The right to be informed about how your personal information is being used
(like this notice!)
● The right to access the personal information we hold about you
● The right to request the correction of inaccurate personal information we
hold about you (although you can probably do most of this through your
account
● The right to request that we delete your data, or stop processing it or
collecting it, in some circumstances
● The right to withdraw consent for any consent-based processing at any
time
● The right to request that we transfer or port elements of your data either to
you or another service provider
● The right to ask us to explain any computer-system decision about you
● The right to complain to your data protection regulator — in the UK, the
Information Commissionerʼs Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the website or other services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our website.
How to contact us
We always want to hear from our customers (especially if you feel weʼve let you down or could do better).
If you:
● Have any questions or feedback about this notice
● Would like us to stop using your information
● Want to exercise any of your rights as set out above, or have a complaint
Please donʼt hesitate to contact us, will be happy to answer any questions you may have.
You can contact our team by dropping us a line at retrobambi@outlook.com
