THE LEGAL BITS AND BOBS……(TERMS & CONDITIONS)

When you shop with us (or access our services, apps and websites (our “Websites”), these terms apply.

Theyʼre important for both of us as they set out what we expect from each other, and they also give you helpful info.

Of course, if you need anything else, get in touch – we always love to hear from you!

 

 

 1. DELIVERY & GENERAL SHIPPING INFO.

● Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below).

● Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

● Delivery is tracked on all items, delivery date will be determined by Royal Mail.

● Shipping costs are –
UK £5 signed for delivery
Europe £20 signed for delivery
Worldwide £30 signed for delivery

● Please allow 3-5 working days after payment (excluding weekends) for delivery(FREE WHEN YOU SPEND £200 OR MORE!)

● For International orders please allow 1-3 weeks.

● Orders are processed Monday – Friday, excluding holidays.

 

 

2. RETURNS   

● If you donʼt like your item(z) for any reason (they donʼt fit) you can submit your return for store credit within 14 days of your purchase order.

● Refunds are always issued once items are received/checked with labels still attached.

● Check which items are ineligible for return below

● Customer is responsible for return postage costs.

● Hold onto your return tracking #, we can’t look up your return without it

● It can take up to 7 business days to issue your refund once your returned item is received

●  No Exchanges

● Return items are your responsibility until received by us. We cannot refund you lost items.

● Final Sale items cannot be returned

● If your account is flagged for returns abuse we can’t accept your return

 

After that? 

We don’t accept returns for unwanted items after the relevant returns period above.

If you try to make a return, we may have to send it back to you and ask you to cover thendelivery costs.

By making a purchase ,you are agreeing to the returns policy

 

Proof of Postage

We strongly recommend you get proof of postage and follow our returns process.

Our returns address is:

Retro Bambi

53 Aldborough Road

Upminster

Essex

RM14 2RP

 

 

 WHAT ISN’T ELIGIBLE FOR RETURN?  DELIVERY & GENERAL SHIPPING INFO  RETURNS

● There are some item(z) we donʼt take back:

● Anything worn, altered, washed or missing its original tags

● If your return comes back with any of these ineligible items you won’t be able to issue a refund.

 

 

3. CUSTOMS FEES & TAXES

● Customs fees are set by your country, we have nothing to do with them.

● We can’t control them at all and do not benefit from them in any way.

● Buyers are responsible for any customs fees or advancement fees accrued on a package in countries where applicable.

● We are not responsible for lost, stolen, tampered with or carrier delayed packages.

 

 

4. FAIR USE

● If we notice an unusual pattern of returns activity that doesnʼt sit right – then we will have to deactivate the account and any associated accounts. If this happens to you and you think weʼve made a mistake, please get in touch and weʼll be happy to discuss it with you.

● If your account has been deactivated and you need to make a valid return, contact us. You will be responsible for the cost of returning the goods to us.

● Please note, we reserve the right to take legal action against you if the items you return donʼt match what you ordered.

This doesnʼt affect your statutory rights.

 

 

CAN I EXCHANGE SOMETHING?

● Sorry we donʼt offer exchanges.

● As soon as we process your return, we’ll send you a confirmation email that you have been refunded.

 

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

● We accept credit card, Paypal.

 

 

Your information

Our Privacy Policy sets out how weʼll use your information. If your details change, remember that you need to update your Account so we can continue giving you our best service.

Please check your privacy settings so that you understand and are comfortable with how your personal information will be used.

 

 

Things you shouldnʼt do…

We know itʼs obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”)

(e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customersʼ data.

Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them really seriously.

We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we canʼt guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and youʼre not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).

Troublemakers take note: you agree to indemnify, defend and hold harmless Retro Bambi , its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of                   the Terms and Conditions.